Front Office Representative-Behavioral Health

BEHAVIORAL HEALTH REPRESENTATIVE

** FLSA: NON-*EXEMPT * **

Duties/Responsibilities:

• • Provide coverage for behavioral health representatives who are absent at different clinic locations. *
• • Assist with front desk duties, such as answering phones, managing check-ins/outs, greeting patients and process copayments. *
• • Prepare daily deposits. *
• • Help patients with scheduling, intake processes, and any questions related to their behavioral health services. *
• • Ensure accurate patient information is entered into the Electronic Medical Record (EMR) system, including new patient data and updates. *
• • Manage patient referrals to the behavioral health program, coordinating with providers and external services as needed. *
• • Maintain and update patient records, ensuring compliance with privacy regulations and organizational standards. *
• • Handle data entry tasks, process referrals, write reports, and manage pre-authorizations. *
• • Assist behavioral health providers by managing their schedules, handling appointment cancellations, no-shows, and rescheduling as necessary. *
• • Serve as a liaison between patients and providers to facilitate communication and care coordination. *
• • Verify patient insurance eligibility and benefits for behavioral health services. *
• • Assist with billing and claims submission, ensuring proper documentation is in place. *
• • Deliver exceptional customer service by addressing patient inquiries and concerns in a professional and empathetic manner. *
• • Foster a welcoming and supportive atmosphere for patients seeking behavioral health services. *
• • Assist with billing processes, including claims submission and resolving any documentation issues to support payment processing. *
• • Organize medical forms and update patient summary sheets at each visit. *
• • Collaborate with clinic staff to ensure continuity of care and administrative efficiency across various locations. *
• • Support the team with any additional administrative tasks as required, such as ordering office supplies and assisting with special projects. *
• • Perform additional tasks as needed to support the centers. *

Required Skills/Abilities:

• • Excellent verbal and written communication skills. *
• • Excellent interpersonal and customer service skills. *
• • Excellent organizational skills and attention to detail. *
• • Excellent time management skills with a proven ability to meet deadlines. *
• • Strong analytical and problem-solving skills. *
• • Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure. *
• • Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more. *
• • Ability to prioritize tasks and to delegate them when appropriate. *
• • Ability to function well in a high-paced and at times stressful environment. *
• • Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software. *

Education and Experience:

• • High School Diploma or equivalent *
• • At least two years related experience required. *
• • Knowledge of medical and psychological terminology, mental health disorders, preferred *
• • Familiarity with depression assessment and Patient Health Questionnaire (PHQ) preferred *

Physical Requirements:

• • Prolonged periods of sitting at a desk and working on a computer. *
• • Must be able to lift up to 15 pounds at times. *
• • Must be able to travel to various center locations as required *