Referrals

REFERRALS

** FLSA: NON-*EXEMPT * **

Duties/Responsibilities:

• • Process patient referrals to internal and external specialists and services, ensuring timely and accurate submission of required documentation and insurance authorizations. *
• • Coordinate client referrals and communicate with outside agencies and providers to facilitate appointments and services. *
• • Track referral statuses and follow up with providers, patients, and external offices as needed to ensure timely completion. *
• • Maintain accurate and up-to-date referral records in both manual systems and the electronic health record (EHR) system. *
• • Instruct patients on referral procedures, providing clear information about timelines, required documentation, and follow-up actions. *
• • Collaborate with clinical and administrative staff to address referral-related inquiries and meet patient needs promptly. *
• • Identify and report issues in the referral process to the supervisor for corrective action. *
• • Ensure compliance with federal, state, and organizational policies related to referrals, including HIPAA privacy standards. *
• • Stay informed about changes in insurance policies, referral requirements, and provider networks to ensure smooth coordination. *
• • Assist with general office tasks, such as preparing reports on referral metrics, organizing documentation, and supporting team operations. *
• • Perform additional tasks as needed to support the centers. *

Required Skills/Abilities:

• • Excellent verbal and written communication skills. *
• • Excellent interpersonal and customer service skills. *
• • Excellent organizational skills and attention to detail. *
• • Excellent time management skills with a proven ability to meet deadlines. *
• • Strong analytical and problem-solving skills. *
• • Ability to prioritize tasks and to delegate them when appropriate. *
• • Ability to function well in a high-paced and at times stressful environment. *
• • Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more. *
• • Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software. *

Education and Experience:

• • High School Diploma or equivalent is required. *

Physical Requirements:

• • Prolonged periods of sitting at a desk and working on a computer. *
• • Must be able to lift up to 15 pounds at times. *
• • Must be able to travel to various center locations as required. *