Revenue Cycle Supervisor

REVENUE CYCLE SUPERVISOR

** FLSA: *EXEMPT * **

Supervisory Responsibilities:

• • Manage, mentor, and supervise the billing team to ensure efficient and accurate revenue cycle operations. *
• • Assign tasks, monitor performance, and provide feedback to team members. *
• • Conduct regular training sessions to improve team performance and ensure compliance with billing procedures and policies. *
• • Monitor the team's productivity and provide regular feedback to ensure high performance. *
• • Ensure the team adheres to accounting principles, SCHC policies, and regulatory requirements. *

Duties/Responsibilities:

• • Oversee the accurate preparation and processing of invoices, claims, and payments. *
• • Ensure that all revenue cycle data, including charges, credits, and adjustments, is processed in a timely and accurate manner. *
• • Review accounts receivable and ensure that collections are managed effectively. *
• • Monitor and audit revenue cycle processes to identify discrepancies and resolve errors. *
• • Ensure all revenue cycle operations comply with relevant regulations, company policies, and industry standards (e.g., HIPAA for healthcare settings). *
• • Maintain accurate records and documentation to support internal and external audits. *
• • Prepare and analyze revenue cycle reports to identify trends, performance gaps, and areas for improvement. *
• • Stay up to date with changes in revenue cycle regulations and ensure the department adheres to them. *
• • Serve as the point of contact for complex revenue cycle issues and inquiries from patients, and third-party payers. *
• • Resolve disputes and discrepancies in revenue cycle, working directly with patients and payers to ensure timely resolution. *
• • Collaborate with other departments, such as but not limited to Clinic Administrators, Assistant Clinic Administrators and finance, to streamline revenue cycle processes and address issues. *
• • Oversee the use of revenue cycle software systems and ensure that they are utilized effectively by the billing team. *
• • Identify opportunities to enhance the efficiency and accuracy of the revenue cycle process through system upgrades or process improvements. *
• • Work with IT and finance teams to troubleshoot revenue cycle system issues and recommend solutions. *
• • Monitor aging reports and oversee collection efforts to minimize overdue accounts and maintain positive cash flow. *
• • Implement strategies to reduce outstanding payments and ensure prompt follow-up on unpaid claims. *
• • Work with the collections team to develop and execute collection procedures. *
• • Develop training materials and conduct staff training on revenue cycle procedures, systems, and compliance standards. *
• • Encourage professional development and create opportunities for team members to enhance their skills. *
• • Perform additional tasks as needed to support the centers. *

Required Skills/Abilities:

• • Excellent verbal and written communication skills. *
• • Excellent interpersonal and customer service skills. *
• • Excellent organizational skills and attention to detail. *
• • Excellent time management skills with a proven ability to meet deadlines. *
• • Strong analytical and problem-solving skills. *
• • Collaborate with IT and finance teams to troubleshoot issues with revenue cycle systems. *
• • Stay updated on software updates and best practices to optimize revenue cycle processes. *
• • Ability to prioritize tasks and to delegate them when appropriate. *
• • Ability to function well in a high-paced and at times stressful environment. *
• • Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more. *
• • Proficient with Microsoft Office Suite or related software. *

Education and Experience:

• • Bachelor's degree in Accounting, Business Administration, Healthcare Management or related field is preferred. *
• • At least three years related experience required. *
• • Proficiency in billing software, EMR systems, and Microsoft Office (Excel, Word, Outlook and similar software) *
• • Familiarity with Medicare, Medicaid, private insurance reimbursement, and coding systems. *

Physical Requirements:

• • Prolonged periods of sitting at a desk and working on a computer. *
• • Must be able to lift up to 15 pounds at times. *
• • Must be able to travel to various center locations as required. *