IT Support

Job Description Position Title: IT Support Employment Type: Full-Time Reports to: IT Manager Department: Information Technology Work Location: Guam Position Overview We are seeking a dependable, service-oriented IT Support Associate to join our growing organization. This role is responsible for providing frontline technical assistance to employees, maintaining day-to-day system functionality, and ensuring that our technological environment operates efficiently and securely.

The ideal candidate is detail-oriented, highly responsive, customer-focused, and solutions-driven – someone who can balance technical skill with professionalism and clear communication in a fast-paced operational environment.

Key Responsibilities

End-User Support & Troubleshooting Serve as the first point of contact for employee IT support via phone, email, and in person. Diagnoses and resolve hardware, software, and network-related issues in a timely and professional manner. Provide technical assistance for desktops, laptops, printers, mobile devices, and office peripherals.

Systems, Access & Account Management Create, modify, and manage user accounts, system access, and permissions across company platforms. Support onboarding and offboarding processes including: Device preparation Account provisioning Access removals Maintenance, Security & Documentation Perform routine system maintenance, updates, patches, and security checks.

Monitor and report potential vulnerabilities or performance issues. Maintain accurate documentation of: IT assets Support tickets System changes Resolved issues Office Technology & Infrastructure Support Support office-wide technology including: Network equipment Phones and VoIP systems Conference room and AV systems Assist with the implementation and enforcement of IT policies, standards, and best practices.

Required Qualifications 1–2 years of experience in IT support, helpdesk, or technical support role. Working knowledge of: Windows Operating Systems Microsoft 365 Basic networking concepts Hands-on experience supporting: Desktops & laptops Printers & scanners Mobile devices Strong troubleshooting, analytical, and problem-solving skills.

Excellent communication skills with a customer-service mindset. Ability to prioritize tasks, manage multiple support requests, and work independently.

Preferred Qualifications

CompTIA A+, Network+, or similar certifications. Experience with: Active Directory / Azure AD Microsoft Applications Familiarity with: VoIP phone systems Basic network troubleshooting and diagnostics Core Competencies & Expectations High level of professionalism, confidentiality, and discretion Strong organizational and documentation skills Ability to work cross-functionally with HR, Operations, and Management Commitment to data security and compliance best practices Self-motivated, adaptable, and responsive under pressure Position Type/Expected Hours of Work This is a regular, full-time position.

The standard hours of operation are Monday through Friday, from 8:00 a.m. to 5:00 p.m. However, in alignment with operational requirements, the role may occasionally require flexibility, including working outside of regular business hours. Travel There is no travel required for this position at present; however, travel may be required in the future based on business needs.

Additional Information This job description is intended to describe the general nature and level of work being performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. As an Equal Opportunity Employer, the Company provides equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local la w.