IT Networks and Voice Collaboration Manager

Summary: The IT Manager, Networks & Voice Collaboration provides leadership and operational oversight for the organization’s enterprise network, wireless, voice, collaboration, telecommunications, convention technology, and related connectivity services. This position leads the associates responsible for supporting these technologies and ensures that services remain secure, reliable, scalable, and aligned with the operational needs of Rosen Hotels & Resorts, Millennium Technology Group, and affiliated entities.

The manager is responsible for daily operations, staff development, service availability, problem resolution, capacity planning, technology standards, vendor relationships, budgeting support, project delivery, compliance, documentation, and long-term technology planning. The position requires a strong technical foundation in enterprise networking, wireless technologies, voice and collaboration platforms, telecommunications, network security, cloud connectivity, and infrastructure monitoring.

Success in this role also requires effective leadership, sound judgment, strong communication skills, operational discipline, and the ability to manage multiple priorities in a 24/7 hospitality environment.

Responsibilities

Lead, supervise, mentor, and develop associates supporting enterprise networking, voice, collaboration, telecommunications, convention technology, and related services. Direct the daily operation, maintenance, monitoring, and support of enterprise wired and wireless networks. Oversee enterprise voice, video, collaboration, contact-center, voicemail, and telecommunications technologies.

Ensure that network and communications services are secure, reliable, resilient, and appropriately sized to support current and future business requirements. Establish and maintain operational standards, procedures, documentation, configurations, diagrams, inventories, and support records. Lead problem management and root-cause analysis for significant or recurring network, voice, wireless, and telecommunications incidents.

Support business continuity, disaster recovery, redundancy, and service-restoration planning for assigned technologies. Manage technology projects, infrastructure upgrades, property deployments, system replacements, and service-provider transitions. Participate in annual budgeting, forecasting, purchasing, contract renewals, licensing, and lifecycle planning.

Manage vendor, carrier, manufacturer, and service-provider relationships, including service performance and accountability. Maintain network compliance and security controls in coordination with cybersecurity and other IT leadership. Develop capacity plans and technology roadmaps based on utilization, performance, lifecycle, security, and business requirements.

Recruit, schedule, coach, evaluate, and support assigned associates in accordance with company policies and leadership expectations. Communicate effectively with IT leadership, hotel operations, business stakeholders, vendors, and technical teams. Adhere to the company's drug-free and tobacco/nicotine-free policy, ensuring compliance at all times.

Performs other related duties as required. Experience/Qualifications: A minimum of eight years of progressive information technology experience, with substantial experience supporting enterprise networking, wireless, voice, collaboration, telecommunications, or related infrastructure technologies required. A minimum of four years of leadership, supervisory, or management experience required.

Previous experience in a position such as IT Network Manager, Infrastructure Manager, Voice and Collaboration Manager, Telecommunications Manager, Senior Network Engineer, Technical Lead, or a comparable leadership role required. Experience leading technical associates in a multi-site, business-critical environment required.

Experience managing vendors, carriers, integrators, support partners, contracts, licensing, and technology projects required. Experience with enterprise incident response, problem management, change management, capacity planning, and business-continuity practices required. Experience supporting hospitality, healthcare, convention, or other continuous-operation environments is preferred.

Experience with applicable compliance and security requirements, including PCI DSS and HIPAA, is preferred.

Education

A degree in Information Technology, Computer Science, Computer Information Systems, Telecommunications, Engineering, or a related field is preferred. Cisco Certified Network Professional (CCNP) Enterprise required. Cisco Certified Network Professional (CCNP) – Data Center preferred. Cisco Certified Network Professional (CCNP)

• Security a plus. Cisco Certified Network Professional (CCNP)
• Collaboration a plus. An Active IT Certification is required and needs to be maintained. Discover Life at Rosen: Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits

Affordable Health and Dental Insurance On-site Medical Center Competitive Compensation Holiday Pay Birthday Pay Paid Vacation and Personal Days Tuition Reimbursement and Higher Education Scholarships 401(k) Retirement Savings Plan Childcare Financial Assistance Hospitality and Dining Discounts Access to our Family Outreach Center Excellent Career Growth Opportunities And much more We are proud to be an equal-opportunity employer and a drug- and nicotine-free workforce.