Server Lobby Bar

Summary: The Lobby Bar Server will serve alcoholic beverages, food, provide excellent customer service, and keep bills and tabs organized. They need to be personable, attentive, and able to communicate effectively in order to provide the best service for their customers based on company standards.

Responsibilities

Greet and seat guests professionally. Take drink and food orders from customers. Deliver drinks and food to customers promptly. Provide menu recommendations and upsell items. Check guests' identification to confirm they are of legal drinking age. Collect payments and balance receipts. Provide responsible service of alcohol, knowing when to stop serving a guest, and handling guest complaints.

Manage multiple tables at once, delivering food to one table and drinks to another. Knowledge of beverage products, menus, and promotions. Maintain compliance with applicable health code, dress code, and other serving standards. Coordinate with bar staff to ensure the availability of all beverages. Assist in maintaining the cleanliness of the cocktail bar and other work areas.

Clean, clear tables, and return plates and utensils to the kitchen area. Prepare stock items such as straws, and napkins during opening and closing shifts. Set up and close the restaurant efficiently. Service and fulfill to-go orders via the lobby bar by phone and in person. Comply with the company's drug-free and tobacco/nicotine-free policy.

All other duties as assigned. Experience/Qualifications: Prior experience in a fast-paced food-service environment. Knowledge of cocktail recipes, types of alcohol, and common alternatives for customers with allergies or special requests. Motivated, self-starting personality. Excellent multitasking, customer service, and organizational skills.

Experience with POS, credit card systems, and cash handling skills. Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently. Must be able to legally work in the USA.

Education

High school diploma or equivalent preferred. Discover Life at Rosen: Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits

Affordable Health and Dental Insurance On-site Medical Center Competitive Compensation Holiday Pay Birthday Pay Paid Vacation and Personal Days Tuition Reimbursement and Higher Education Scholarships 401(k) Retirement Savings Plan Childcare Financial Assistance Hospitality and Dining Discounts Access to our Family Outreach Center Excellent Career Growth Opportunities And much more We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.