Microsoft 365 Specialist

Manage Exchange Online mailboxes, shared mailboxes, distribution groups, and mail flow and transport rules. Administer SharePoint and OneDrive sites, storage quotas, external sharing controls, and permission structures. Handle Entra ID identity tasks, group governance, conditional access support, and periodic access reviews.

Manage license assignment and optimization, and execute tenant configuration changes through the change process. Apply retention, data protection, sensitivity labelling, and compliance policies across M365 workloads. Monitor service health, respond to incidents, and communicate impact and workarounds to affected users.

Investigate mail delivery, spam, and phishing reports in partnership with the security team. Support migrations and tenant changes, including mailbox moves, site provisioning, and data reorganization. Run e. Discovery, legal hold, and audit-log requests raised by compliance, HR, or legal stakeholders. Report on tenant usage, adoption, and license consumption to guide renewals and rightsizing.

Job Requirement 5+ years administering Microsoft 365 in an enterprise or multi-site environment. Strong experience administering Microsoft 365 workloads such as Exchange Online, SharePoint, OneDrive, Teams, and Entra ID. Working knowledge of mailbox administration, shared mailboxes, distribution groups, mail flow, transport rules, and tenant configuration.

Experience managing SharePoint and OneDrive sites, permissions, storage quotas, external sharing controls, and information governance. Understanding of Entra ID identity tasks, group governance, conditional access support, access reviews, and licensing optimization. Experience applying retention, data protection, sensitivity labeling, and compliance policies across Microsoft 365 workloads.

Ability to monitor service health, respond to incidents, communicate impact, and coordinate workarounds for affected users. Familiarity with e. Discovery, legal hold, audit log requests, mail delivery investigations, spam, and phishing workflows. Excellent documentation, communication, analytical, service management, and stakeholder partnership skills.

Preferred: Power. Shell, migrations, Purview, Defender, Intune, or Microsoft certifications.