Senior Product Owner (Fulfillment)

An exciting opportunity is available for an experienced Lead Product Owner to lead the delivery of innovative digital commerce solutions within a fast-paced Agile environment. This role is responsible for defining product vision, driving product strategy, managing multiple complex products, and ensuring the successful delivery of customer-centric digital experiences.

Working closely with business stakeholders, architects, designers, developers, and Agile teams, you will translate business objectives into high-value product features while balancing customer needs, technical feasibility, and commercial outcomes.

Key Responsibilities

Define, own, and execute the product vision, strategy, and roadmap. Lead solution design for new features while ensuring the best customer experience and considering backend impacts. Facilitate requirements gathering workshops and engage stakeholders to define, validate, and sign off business requirements. Create and manage the product backlog, ensuring user stories are clearly written with detailed acceptance criteria.

Prioritize and sequence the backlog to maximize business value and support Agile Program Increment (PI) objectives. Work closely with UX/UI designers to ensure delivered solutions align with business requirements and customer expectations. Collaborate with architects and technical teams to review solution designs, integrations, APIs, data flows, and microservices.

Participate in Agile ceremonies including PI Planning, Sprint Planning, Daily Stand-ups, Backlog Refinement, System Demos, ART Sync, and Inspect & Adapt sessions. Perform User Acceptance Testing (UAT) and obtain business sign-off before production releases. Develop release plans and monitor product delivery against business objectives.

Drive digital customer engagement and omnichannel experiences that improve customer acquisition, retention, and conversion. Use customer insights, analytics, and business data to continuously improve products and customer journeys. Produce regular product reporting, progress updates, and stakeholder communications. Act as a subject matter expert while mentoring and coaching Product Owners and promoting Agile best practices across teams.

Requirements

Minimum Requirements Degree in Business, Information Technology, Engineering, Marketing, or a related field. Certified Product Owner and/or SAFe Product Owner certification. Minimum 6 years' experience as a Senior or Lead Product Owner within an Agile delivery environment. Proven experience delivering large-scale, complex digital products from concept through implementation.

Strong experience translating business strategy into product roadmaps, user stories, and successful product releases. Experience working with cross-functional teams including Business, UX/UI, Development, Architecture, and QA. Solid understanding of Agile frameworks, Scrum, SAFe, backlog management, and product lifecycle management.

Strong knowledge of customer experience (CX), digital commerce, and omnichannel product development. Experience working with analytics, data-driven decision-making, and customer insights. Understanding of APIs, system integrations, data models, microservices, and solution architecture. Knowledge of data privacy and regulatory compliance.

Highly Advantageous Ecommerce experience. Fulfilment, supply chain, or logistics product experience. Experience designing complex delivery networks and customer fulfilment solutions. Exposure to enterprise-scale digital platforms and cloud-based environments. Experience within retail or consumer-facing digital businesses.

Exposure to African digital markets.