Customer Service Representative

We are looking for a CSR to join our staff & serve America’s Best Pizzas! As a CSR or customer service representative, your primary responsibilities include inputting orders on the POS screen both at the front counter & over the phone, handing food to customers or third-party representatives upon arrival, & providing product/service information with a smile.

Your duties involve providing customers with a pleasant & inviting atmosphere; along with helping the rest of the staff in managing the restaurant.

Job Responsibilities

Greet and welcome customers to the restaurant Take orders, process payments, & customer phone calls Resolve customers’ concerns and answer customers’ questions to your best ability Maintain a positive attitude and calmly respond to customers’ complaints Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise Receiving in-the-moment coaching & hands-on training Assisting management with in-store tasks & other daily store duties Prepare customer orders & help with kitchen prep activities Bag, box, wrap, & distribute orders Cleaning, maintaining, & stocking the showroom & kitchen Complying with the rules and regulations of the company

Pay: $12 per hour

Requirements

Must be 18 years of age or older; Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.; Familiarity with kitchen equipment & POS/KPS systems; Understanding of food hygiene; Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person; Good time-management skills; Ability to enter orders using a computer keyboard or touch screen.

; Flexibility to work in shifts, including weekends and evenings; Ability to handle the physical demands of a restaurant – standing, lifting, carrying, etc.

At Stoner’s Pizza Joint, the name is memorable, and yes, our food is positively addictive. We’re a fast-paced, food-loving restaurant brand built on the kind of culture that makes each shift feel like a chance to create something great. From our signature dough recipe, developed 30 years ago, to the updates we’ve made under new leadership, we’re committed to honoring what pizza fans love while continuously improving what’s next.

Today, we’re focused on delivering the flavors, freshness, and guest experience people want right now and building a concept that keeps getting better into the future. As a Customer Service Representative, you’ll be right at the heart of that experience. You’ll help guests feel welcome, make sure orders and requests are handled with care, and support a team that works hard, communicates clearly, and moves with purpose.

Whether you’re looking for full-time or part-time hours, you’ll find a welcoming environment where your contribution matters, your energy is appreciated, and great service is part of the recipe for success.