Field Service Manager

Experience level: Mid-senior Experience required: 7 Years Education level: Bachelor’s degree Job function: Engineering Industry: Consumer Electronics Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No Overview: Are you a natural-born leader with an affinity for delivering top-notch service and support?

Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot? Canon U.S.A, a pioneer in technology, solutions, and services, wants to hear from you. We’re actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon’s hardware and software technology-based solutions to keep our innovative customers moving forward.

Responsibilities

We’re looking for a true go-getter to oversee: A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software. Selecting, hiring, training, and developing current and new technical representatives.

Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction. The warehousing process as it relates to merchandise and inventory. The development and education of the team as it relates to new technology in an evolving industry.

Qualifications

Do you meet these requirements? Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees. Service management experience in the technology industry. Hands-on field technical experience with a vast knowledge digital and electromechanical technology.

Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred. Strong communication skills including the desire to develop and lead a team. Possess excellent time management skills.