Branch Supervisor II

Under the direction of the Member Experience Manager I, II, III, the Member Experience Supervisor II is responsible for leading and managing daily branch operations in a more complex, mid-sized environment, ensuring high standards of accuracy, efficiency, and member service. Supervisor II oversees a broader range of operational activities, including more complex transactions and account structures. Supervisor II focuses on advanced operational proficiency and quality control, while ensuring that employees consistently execute referral processes correctly and that referrals are fully worked and followed through. Supervisor II is also expected to contribute to branch sales goals through strong personal sales performance and by supporting the team’s sales and referral activities.