Retail Sales Supervisor

Our client is a large distribution conglomerate with more than 3000+ trade partners across the country. They specialize in the distribution and sales of electronic products, tires, chemicals, Inverter e.t.c Due to expansion they need a Retail Sales Supervisor Job Summary: is seeking a proactive and target-driven Retail Sales Supervisor to supervise the retail sales team and support the smooth operation of its showroom in Ajah, Lagos.

Location : Ajah, Lagos Responsibilities: •Supervise and coordinate the daily activities of retail sales officers. •Monitor individual and team sales performance against assigned targets. •Support the Showroom Manager in developing strategies to improve sales performance. •Ensure sales officers actively engage customers and provide appropriate product recommendations.

•Monitor customer interactions and ensure high standards of customer service are maintained. •Assist customers with product selection by explaining product features, specifications and benefits. •Encourage upselling and cross-selling of relevant products. •Monitor showroom presentation and ensure products are properly displayed and priced.

•Ensure showroom cleanliness and organization are maintained. •Monitor stock levels and report shortages or discrepancies. •Assist with stock counts and inventory reconciliation. •Address customer complaints professionally and escalate complex issues where necessary. •Monitor staff attendance, punctuality, appearance and general conduct.

•Coach and support sales officers on product knowledge and selling techniques. •Prepare or contribute to daily, weekly and monthly sales reports. •Monitor competitor activities and customer feedback and communicate relevant information to management. •Support promotional activities designed to increase showroom traffic and sales.

•Ensure compliance with company policies and showroom procedures. •Support the Showroom Manager in achieving overall showroom targets. •Perform other duties assigned by management.

Requirements

•HND/Bachelor’s degree in Business Administration, Marketing, Sales, Management or a related discipline. •2–3 years’ experience in retail sales, sales supervision or a similar role. •Previous experience supervising or leading a sales team is preferred. •Proven ability to work with sales targets. •Experience in electronics, home appliances, consumer goods or related retail businesses will be an advantage.

•Strong communication and interpersonal skills. •Good leadership and supervisory abilities. •Strong customer-service orientation. •Good negotiation and selling skills. •Good organizational and problem-solving abilities. •Basic knowledge of inventory management and POS systems. •Proficiency in Microsoft Office is an advantage.

•Ability to work in a fast-paced, target-driven environment. •Professional and presentable appearance. •Candidates who reside within reasonable commuting distance of Ajah, Lagos are preferred.