Workforce Scheduler

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves.

If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us. At the Y in Central Maryland, we offer a comprehensive benefits package designed to support your well-being and professional growth.

Enjoy flexible schedules, competitive pay, and generous paid time off, alongside medical, dental and vision benefits, as well as dependent care FSA. We offer a generous employer contribution to the Y retirement fund, and opportunities for career advancement. Our commitment to fostering a positive work environment means you'll have access to training and development programs that align with our mission to empower individuals and strengthen communities.

Join us and bring your passion to a fulfilling career where you can truly make a difference!

POSITION SUMMARY

The Workforce Scheduler manages internal customer calls/requests and uses a scheduling system to investigate, resolve, and document any identified workforce needs within Y Family Centers departments and locations .

ESSENTIAL FUNCTIONS

Take and process Associate calls and provide accurate, satisfactory answers to their requests for leave and/or time off Communicate with Associates to inform them about any schedule changes, opportunities for additional shifts, attendance policies, etc. Guide Associates through troubleshooting, navigating the internal workforce management system Review data to assist with continuous quality improvement Collaborate with scheduling team to improve associate experience and family center operations Support Y Family Center operations as needed Other duties as assigned QUALIFICATIONS: EDUCATION High School Diploma or equivalent EXPERIENCE Experience working in call center or customer support role Experience making data informed decisions SKILLS Strong active listening and verbal communication skills Proficiency in problem solving Ability to multitask and manage time effectively All Y associates agree to abide by The Code of Conduct with Youth that sets clear expectations for associates and volunteers to ensure a safe and respectful environment for young people.

It emphasizes treating youth with respect and fairness, avoiding inappropriate physical or verbal interactions, and adhering to established standards of affection. The policy strictly prohibits any form of abuse, bullying, or harassment and mandates the reporting of suspected mistreatment. Additionally, associates and volunteers must complete training on child abuse prevention and comply with legal reporting requirements to safeguard youth.