Relationship Manager (HNI Sales)

Department: Sales – Luxury / HNI Segment Location: Mumbai Suburban Reporting To: Territory Sales Manager / Regional Head / Cluster Head The HNI Relationship Manager will be responsible for acquiring, nurturing, and managing High-net-worth clients (HNIs, NRIs, CXOs, business owners) seeking investment or residential opportunities in premium and luxury real-estate projects.

The role demands deep product understanding, strong relationship management, and advisory-led selling to drive large-ticket closures. Key Responsibilities:-

1. Client Acquisition & Relationship Management

• Identify and acquire HNI/NRI clients through referrals, developer events, channel partners, and corporate connects.
• Build long-term trusted relationships with clients by offering personalized property investment advice aligned with financial goals.
• Maintain a high conversion ratio by understanding client needs, showcasing relevant projects, and managing end-to-end deal execution.

1. Sales & Revenue Generation

• Achieve monthly and quarterly revenue targets through structured sales planning and lead follow-ups.
• Handle luxury projects (₹2Cr and above ticket size) and ensure premium client experience.
• Coordinate site visits, property shortlisting, negotiations, and transaction closures with developers.

1. Market & Product Intelligence

• Stay updated on new launches, developer tie-ups, and market trends in luxury real-estate.
• Share regular insights on buyer patterns, competitive projects, and client sentiments with the management team.

1. Stakeholder Coordination

• Liaise with internal teams to ensure seamless client servicing.
• Work closely with developer relationship managers to ensure inventory access, preferential pricing, and exclusive deals.

1. Reporting & Compliance

• Maintain accurate client interaction logs, sales pipeline, and closure reports in CRM.
• Ensure adherence to all company policies and ethical sales practices. Key Performance Indicators (KPIs)
• Monthly Revenue / Closures
• Client Retention & Referral Rate
• Site Visit-to-Closure Conversion %
• CRM Hygiene & Reporting Timeliness