Shift Supervisor

Job Description Position Goals: To lead a team ensuring an efficient and safe workflow for storing and preparing food product orders. With a focus on inventory management supervision, warehouse organization, accurate order preparation, and compliance with food safety regulations. To ensure that food products are handled properly and delivered on time, while maintaining customer satisfaction goals, optimizing operational costs, and promoting a safe and collaborative work environment.

To ensure a safe place to work for all employee's, contractors, and visitors. Specific Functions What does he/she do ? Validate the physical and virtual warehouse counts in conjunction with internal and external auditors. Control physical stock and outgoing product, pallets, racks, and promotional items. Guarantee and monitor daily compliance with the correct and complete loading of products for routes, verify and compare the information and products loaded to suppliers; in case of discrepancies, document and notify the Seprod supervision team.

Supervise the proper functioning and maintenance of assigned equipment daily during shift handovers. Daily supervision of the performance of the personnel under your supervision. Maintain the work area in optimal conditions of cleanliness, safety, and hygiene. Minimize and control losses generated by daily warehouse operations.

Control physical and virtual stock resulting from returns. Obtain and record performance indicators for the picking and warehouse management process. Ensure compliance with KPIs for warehouse and picking management. Plan operational resources according to workload and established priorities. Seek cost optimization in the warehouse and picking process provided to the customer.

Collaborate with operational and administrative departments to ensure service and departmental results. Ensure appropriate product rotation according to information provided by the WMS system to maintain operational costs on target and prevent losses due to freshness. Interpret reports and information from the WMS. Conduct internal audits related to operations, safety, and hygiene, and in case of deviations, document and provide feedback to the necessary personnel.

Verify and ensure the implementation of continuous improvement projects.

Responsibilities

Inventory Management Storage and Reception Order Preparation Regulatory Compliance Quality Control Food Safety Personnel Management Reports and Documentation Coordination Warehouse Safety Problem Solving Main challenges of the position: Order Preparation: Achieving and maintaining customer satisfaction levels through expected productivity.

Operational Loss: Validate that the staff performs the correct operational processes, avoiding generating losses due to product handling; if necessary, manage the corresponding consequence system. Freshness Loss: Managing the proper rotation of food products to prevent obsolescence and reduce losses due to product expiration.

Quality Control: Supervising the quality of stored and prepared products, ensuring they meet quality standards and there are no damaged or defective products in the inventory. Inventory Management: Maintaining a balance between keeping enough inventory to meet demand and avoiding excess inventory that could result in additional costs and losses.

Personnel Training: Ensuring continuous training in safe and efficient food handling practices for the staff. Coordination with Other Departments: Coordinating closely with other departments such as production and sales to ensure effective communication and efficient order and delivery management. Problem Solving: Addressing any problems or challenges that arise in the warehouse effectively and promptly, such as delivery delays, product damage, or changes in demand.

Safety and Order in the Warehouse: Maintaining a safe working environment in the warehouse by implementing safety measures and promoting a safety culture to prevent accidents and injuries. Technology and Automation: Training and adopting warehouse management technologies and systems (WMS) to enhance accuracy and efficiency in inventory management and order preparation.

Personnel Management: Supervise and lead warehouse staff, including scheduling, training, motivation, and conflict resolution to maintain a productive and engaged team. Returns Management: Effectively handle product returns and process them efficiently to minimize losses. Transportation Coordination: Collaborate with transportation and logistics teams to ensure effective product distribution from the warehouse to final destinations.

Previous Experience : A minimum of 3 years’ experience in materials / warehouse role Bachelor’s degree. Background: Inventory Control MS Office to elaborate reports Experience with WMS technology a plus Continuously Improvement Tools a plus Personnel Management Experience with Audits Qualifications/Skills: Communication and interpersonal skills.

Leadership skills such as decision making, motivation, and goal setting. Strong problem-solving skills. Organization and time management abilities. Conflict resolution skills. Customer service skills. Warehouse processes: incoming, picking, shipping Inventory control Cycle counts Intermediate Excel skills (Pivot tables and charts) WMS (Warehouse Management System) administration Development and implementation of KPIs (Key Performance Indicators)