Help Desk Technician

We are seeking a Help Desk Technician in Cleveland, OH. The Help Desk Technician will be responsible for providing technical support for hardware, software, printer, and network connectivity issues. Essential Job Function: Provide Help Desk support and resolve problems to the end user’s satisfaction. Provide technical assistance and support related to computer systems, hardware and/or software.

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself Walk staff through problem-solving process Report unresolved issues to the Service Desk for escalation May provide hands on support for projects and assisting the desktop support team.

Qualifications

1 to 3 years’ experience in a Helpdesk/Service Desk environment Effective telephone & communication skills Strong knowledge of standard hardware/software/operating systems Effective listening skills #LI-DNI