Cluster Manager- Kerala

About Zippee: Zippee is building India’s #1 Quick Commerce Logistics for consumer brands. Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India. Our team comprises folks from Reliance Retail, Retention Science, oracle, zomato, & institutions like Hindu College, BITS Pilani, and the University of Southern California.

Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (Bharat. Pe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip). Role: We're looking for talented & experienced Cluster Manager (s) across different cities in Kerala . Incredible yet challenging opportunity to work with Operations team at a high-growth Quick Commerce startup to drive meaningful impact.

Responsibilities

Help oversee 15-Min/30-Min/60-Min Delivery operations across multiple dark stores in Kochi, and Trivandrum. Manage all dark store/delivery fleet teams and launch new dark stores across Kerala as per the expansion plan. Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, vendor partnerships, COD management.

Lead metrics related to reliability, customer experience & CPO (cost-per-order) as per business needs, while continuously developing & implementing SOPs (dark store + last-mile) to improve them. Oversee weekly audits and daily MIS reporting to Management. Help create a rockstar culture amongst your team to scale to profitability.

Qualifications

4-10 years of Operations/Supply Chain Management experience, at Quick Commerce/Ecommerce warehousing/logistics companies. Team management, stakeholder management, & independent decision-making experience are a must. Must have an owner's mindset. We are looking for owners, not employees.

Benefits

Be part of a tight-knit rocket ship passionate about empowering Ecommerce brands in the quick commerce era. Growth Opportunities