Patient Access Representative ER

Position Summary

This position conducts registration and obtains financial reimbursement for all# patients accessing services at Medical Center Health System facilities or clinics.# Reviews all account information to optimize collection efforts and system# recording events to expedite reimbursement and compliance; resolves issues as# they arise to promote point of service decisions.

Performs financial counseling# when appropriate. Explains and obtains signatures on legal forms and# registration materials.

Qualifications

Education

High School diploma or equivalent required upon hire or transfer to the# department# Training and Experience: Prior experience in medical field is preferred. (Knowledge of but not# limited to admitting/registration process, customer service, receivables# management, credit and collection laws, billing forms, medical billing# regulations, insurance benefit calculations, HMO/PPO contracts, third# party funding resources.)

Job Knowledge: Required:# Requires strong organizational abilities, proficiency in Professional# Customer Service, oral and written communications, accurate and efficient# keyboarding with strong competencies in the use of common office# software applications. Ability to maintain calm temperament under fast# paced and/or stressful working conditions.

Requires effective teamwork# skills and the ability to meet deadlines and productivity standards. Preferred:# Previous cash collections experience is preferred. Prior insurance# knowledge preferred. Prior experience related to financial or medical# background preferred.# Unusual Physical Demands and Working Conditions: OE

• Typical Office Environment: (Accountant, Administrative Assistant,# Consultant, Program Manager)# # Requires extensive sitting with periodic standing and walking. # May be required to lift up to 20 pounds. # Requires significant use of personal computers, phone and general office# equipment. # Needs adequate visual acuity, ability to grasp and handle objects. # Needs ability to communicate effectively through reading, writing, and# speaking in person or on telephone. # May require off-site travel.