Concierge VIP Services | Clinic Assistant

Responsibilities

Deliver premium concierge services to VIP patients and ensure an exceptional patient experience Manage patient appointments, registration, reception, billing, and general administrative duties Handle patient enquiries professionally via phone, email, and in person Ensure a seamless, efficient, and positive patient journey throughout the clinic visit Assist doctors during consultations, treatments, and clinical procedures Dispense medications accurately according to doctors' instructions Promote and support patient adoption of the QHMS mobile app and digital healthcare services Educate patients on healthcare services and facilitate referrals where appropriate Support daily clinic operations, including inventory control and medical supply management Maintain a clean, safe, and welcoming clinic environment Perform blood taking procedures where qualified and authorized Assist with ad hoc projects and other duties as assigned Requirements Qualifications, Training and Experience HKDSE / HKCEE or above Proficiency in both written and spoken English, Cantonese and Mandarin Excellent interpersonal and communication skills with a strong customer service mindset Passionate about delivering premium patient care and concierge level service Strong organizational skills with the ability to multitask and work effectively in a fast-paced environment Detail-oriented, responsible, and able to handle patient information with confidentiality Comfortable using digital tools and mobile applications to support patient engagement and clinic operations Fresh Graduates are Welcome Experience in Hospitality/ Aviation/ Luxury retail industry would be an advantage