Banquet Event Staff

Job Details: Level: Entry, Job Location: Q Casino + Resort

• Dubuque, IA, Position Type: Part Time, Education Level: None, Salary Range: $9.00 - $9.00Hourly, Travel Percentage: None, Job Category: Restaurant
• Food Service, Q CASINO + RESORT Banquet Event Staff BASIC FUNCTION Banquet Event Staff are responsible for serving food and/or drinks to guests, ensuring guest satisfaction. ORGANIZATIONAL RELATIONSHIPS Reports to: Banquet Manager Supervises: N/A HOURS OF WORK Scheduled hours vary based on business demand between 6:30 AM and 2:00 AM SPECIFIC DUTIES AND RESPONSIBILITIES Set banquet rooms according to event specs including linens, silverware, glassware. Greet guests professionally and provide courteous and efficient service throughout the event. Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to event specifications. Maintain cleanliness and organization of banquet areas before, during, and after events. Communicate effectively with other team members to ensure smooth service. Clear tables, replenish beverages, and fulfill guests requests promptly. Adhere to all health, safety, and sanitation regulations. Follow proper procedures for handling and disposing of food waste. Assist in post-event breakdown. EDUCATION, TRAINING AND EXPERIENCE No formal education required. Prior food and beverage experience preferred. STANDARDS OF PERFORMANCE Maintain a professional appearance and demeanor at all times. Deliver prompt, courteous, and attentive service to all guests. Exhibit strong teamwork and collaboration with colleagues and management. Adhere to company policies and banquet service procedures. Demonstrate strong time management and multitasking skills. Ensure accuracy in food and beverage delivery. Uphold high standards of cleanliness and organization in the banquet area. Respond quickly and effectively to guest inquiries and concerns. MENTAL AND PHYSICAL REQUIREMENTS Ability to work in a fast-paced, high-pressure environment. Strong problem-solving skills and ability to adapt to changing situations. Excellent communication and interpersonal skills. Ability to stand and walk for extended periods. Must be able to lift and carry up to 25-50 lbs. Ability to bend, stoop, and reach frequently. Flexibility to work evenings, weekends, and holidays as required by event schedules. WORKING ENVIRONMENT AND CONDITIONS Inside/Outside work. Exposure to varying temperatures. Frequent interaction with guests, requiring excellent customer service skills Noise levels may be high during events. Fash-paced and physically demanding work environment. EQUIPMENT AND TOOLS Coffee and beverage dispensers. Cleaning and sanitation supplies. Serving Trays and stands. Qualifications: