Dental Operations Manager

About 3Sixty 3Sixty is a US based company offering a range of products and services to dental professionals. As our volumes grow, we are strengthening operational leadership with a senior operations manager role.

Role Summary

We are hiring a Dental Lab Operations Manager to run the daily performance of our digital dental lab operations , and to own case delivery SLAs end-to-end. This role is responsible for throughput, backlog, quality, staffing, and execution discipline—ensuring every case moves smoothly from intake to final delivery. This is a hands-on leadership role based in Cairo, working closely with leadership and cross-functional teams to maintain high standards while scaling output.

Key Responsibilities

intake → planning/design → review/QC → delivery Ensure SLA / turnaround targets are met across all case types Monitor backlog and capacity; take action early to prevent delays Resolve delivery risks and operational bottlenecks quickly 2. Team Leadership & Performance Lead and develop managers/team leads across design and planning Set clear expectations, daily/weekly targets, and accountability rhythms Run performance reviews and coaching plans; build bench strength and succession Build an environment where people feel supported, clear on priorities, and accountable 3. Quality Management Drive consistent quality through structured review processes and clear standards Reduce rework and remakes by addressing root causes (training gaps, unclear inputs, workflow issues) Partner with quality/training to improve adherence to protocols 4. Workforce Planning & Operations Control Manage staffing, scheduling, shift planning, and workload allocation Track operational KPIs (delivery, output, rework, utilization, attendance) and report them clearly Build simple, repeatable operating routines (daily huddles, weekly reviews, escalation paths) 5. Process Improvement Identify friction points and implement improvements that reduce cycle time and errors Standardize workflows where needed—without slowing the business Work with other stakeholders to improve efficiency and clarity Requirements ualifications 7+ years in operations leadership (dental clinics, dental labs, service delivery, production, or high-volume design environments) Proven experience managing large teams with team leads/managers Strong command of KPI-based management and daily execution systems High ownership, strong judgment, and calm under pressure Excellent communication with both technical teams and non-technical stakeholders Arabic required; English working proficiency preferred Preferred Background experience in the dental industry. Familiarity with continuous improvement practice