Customer Contact Officer with Greek (start date January 2027)

Job location: Bucharest | Work from office during the first year of activity | Monday to Friday, 09:00–18:00 | Role scheduled to start in January 2027 Role summary: Provide voice-based support to customers, resolve requests and incidents, and ensure each interaction is accurately documented and managed according to established procedures.

Your mission: Receive, document, and assess customer requests, issues, and incidents. Provide inbound and outbound voice support, following established troubleshooting and resolution procedures. Escalate incidents appropriately and notify the responsible teams when further support is required. Maintain accurate information in order entry, incident management, knowledge management, and customer information systems.

Build knowledge of customer needs, service-level agreements, products, and procedures to support customer satisfaction and team performance. Required Qualifications: Greek and English – B2 level. High school diploma or bachelor’s degree. Communication, customer orientation, and analytical skills. Motivation and ability to learn and apply feedback.

Preferred Qualifications

1–3 years of experience in customer service. Negotiation skills. Employee Benefits – Be well, work well, live well Private medical and dental coverage through Regina Maria. Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities. 23 vacation days, with additional days awarded through our loyalty program.

Additional private pension plan starting from the second month of employment. Access to extensive learning, training, and career development opportunities. Well-being support, including psychological counseling and premium wellness apps. Life insurance coverage for you and your loved ones. Flexible working hours, depending on project requirements.

Discover the full range of Accenture benefits here: https://www.accenture.com/ro-en/careers/local/benefits About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.

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