Zoom Contact Center Specialist

QT-SNB-10-384 Zoom Contact Center Specialist Required Skills 3+ years of contact center development experience. At least 1 year supporting a live production contact center platform. Hands-on experience with Zoom Contact Center, including: Flow Designer Queues Skills-based routing Agent profiles Working proficiency in JavaScript, Python, or Ruby.

Integration/i. PaaS development experience with Workato or a comparable platform. Good knowledge of: REST APIs JSON Webhooks API/integration troubleshooting Experience with digital/asynchronous contact center channels, such as: Work items Email Ticketing Chat Basic SQL, including queries, joins, aggregations, and date filtering.

Proven experience supporting production systems while continuing development/enhancement work.