Help Desk Tech

Basic Qualifications

Associates degree or 1 year experience in a support role. One year experience installing and supporting Windows 10/11 General knowledge of local area networks and the relationship between PC workstations and servers helpful. Knowledge of Microsoft Office products such as Word, Excel, PowerPoint, and Access. Database knowledge is helpful.

Physically able to life 40 pounds and maneuver under desks and confined spaces. Must be able to be on call on a rotating schedule on off hours (nights and weekends) Must have reliable transportation to support remote locations. Must have a good personality and work well with others. Training will be provided for this position.

Examples of Job Duties: Install and set up PCs, printers and scanners Assist users with application issues. Perform software upgrades. Troubleshoot and resolve hardware problems. Answering phone calls. Responding to emails or chat requests. Logging tickets, deploying/moving hardware. *** This position participates in a rotating on-call schedule outside regular business hours, including nights and weekends.

During their assigned rotation, employees must be available to answer support calls and provide remote or on-site assistance as needed. Pay: $18.90/HR