People Operations Generalist

LOCATION: Lehi, UT (in-office) POSITION OVERVIEW: We’re looking for an experienced, trusted People Operations Generalist to be the operational backbone of our People team. This role owns core HR operations end to end: benefits, leave, HRIS administration, performance review administration, employee relations, HR compliance, people analytics reporting, payroll, and learning and development.

You’ll partner closely across the People Ops team and serve as a capable second-in-command, including covering core operations during planned leadership absences.

RESPONSIBILITIES

Serve as the day-to-day administrator of Rippling (HRIS), maintaining data accuracy and producing standard reports. Track and maintain HR compliance documentation across multi-state jurisdictions. Administer quarterly performance review cycle, including scheduling, reminders, data consolidation, and calibration support.

Serve as the first point of contact for employee relations questions and policy interpretation, escalating complex cases to the Director. Design and coordinate learning and development programs, including skills workshops, and manager training. Administer employee benefits, including enrollment, life-event changes, and broker-facing coordination.

Own FMLA and state-specific leave cases from intake through return-to-work. Help maintain the employee handbook and internal HR policy documentation. Partner with the Talent Acquisition Specialist on new-hire handoff to ensure a smooth transition from onboarding. Plan and run the logistics for company culture and engagement activities throughout the year, including all-hands events, holiday celebrations, and team-building activities.

Serve as a capable backup for core HR operations during planned leadership absences. Process payroll and own related tax and compensation administration, ensuring accuracy and timely processing. Identify and support opportunities for process improvement and automation across People Ops systems.

QUALIFICATIONS

4+ years of experience as an HR Generalist or similar role.. Hands-on experience administering payroll, benefits, and leave programs. Experience administering an HRIS platform (Rippling preferred) at a day-to-day operational level. Working knowledge of multi-state employment law, compliance requirements, and recordkeeping (I-9s, PIIA, and similar).

Experience supporting or administering a performance review cycle. Strong analytical skills with experience producing people and HR reporting for leadership. Experience designing or coordinating learning and development programs. High attention to detail, sound judgment, and a strong commitment to confidentiality. Ability to operate independently and take ownership, particularly important given planned coverage responsibilities during leadership absences.

Excellent written and verbal communication skills. If you are an experienced HR professional who thrives on ownership, operational excellence, and building trust across a growing organization, we’d love to hear from you! OPINIION’S CULTURE: At Opiniion, we take our work seriously, but we don’t take ourselves too seriously!

We work hard together, and we have a lot of fun doing it. We are a team that believes in real autonomy: you own your area, solve problems, and move fast enough to actually see the change you make. The people here are invested in each other just as much as they’re invested in the work, and that combination is what makes this place different.

We believe in collaboration, innovation, and building a team that truly cares—about our clients, their residents, and each other.

BENEFITS

Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents. 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%. Pre-tax Health Savings Accounts (HSA).

Paid Parental Leave for all new parents (including adoption or foster care). Unlimited Time Off policies. 10 Paid Holidays annually. Monthly Wellness Reimbursement benefit. Note that the above benefits are available only to full-time employees of Opiniion Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Additionally, employment with Opiniion is contingent on passing a background check. Opiniion is a resident experience tool that partners with property management to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation.

Opiniion is committed to exceptional service and innovation, earning recognition as one of America’s fastest-growing private companies. Driven by a forward-thinking team, we’re shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!