Manager, Office

JOB SUMMARY

The Office Manager is responsible for supervising all the operations administrative staff, training and development of the administrative staff as well as distributing workloads to ensure that the daily operations run smoothly. The position will also work closely with the branch GM/Director of Operations, act as a HR liaison at the branch, coordinating office events and lunches, and processing invoices and billing for the branch.

Serves as an integral member of the branch management team. SUPERVISORY RESPONSIBILTIES: Supervision and training of up to two seasonal administrative staff. DUTIES & RESPONSIBILITIES: Assist in the day-to-day operations of the branch (Long Distance and Local Operations) functions to include auditing and verifying employee timesheets, partnering with HR to onboard new employees, monitor PTO balance and manager attendance and conflict resolution.

Coordinate and schedule office events and lunches. Responsible for inventory of office supplies to include: United Transadvantage, Stafford Printing, business cards, uniforms, general office supplies and WPS equipment or moving supplies. Also responsible for UPS outbound shipments. Work closely with other departments to include: Operations (assist in managing branch facilities), customer service, corporate personnel, sales support, and accounting.

Assist with staffing, succession planning and associate programs and processes. Responsible for receiving and submitting all vendor invoices for the branch to include processing paperwork for billing: Generate, receive and audit all paperwork turned into the Branch Input all Branch Revenue in PRIC in the United/Mayflower system Verify all billing documents have been scanned to either Document Manager or Transdocs Rate our Military paperwork and send to Base or Booker Rate all Locals & Intra’s (P or H numbers) and ensure they are imaged Audit WPS paperwork for accuracy, Rate on WCA and send to Corporate Monitor finals on International, Perm, and other containerized shipments.

Verify Converge is updated on time. Verify all Branch revenue has been posted Assist with accounts receivable collections Request accounts receivable numbers for new WPS accounts Request vendors accounts receivable numbers as needed Monitor Contractor’s revenue to ensure they are paid by cutoff. Review commission statements with Contractor’s as needed.

SIT Conversions letters. Manage the SIT tab in Movers Suite. Update SIT report sent from Corporate. Update recycling report from Corporate. Manage petty cash/packing material sales. Other duties as assigned. VALUES/COMPETENCIES: Empowered Accountability: You are Hilldrup to the customer. When a challenge arises, we are personally responsible for taking ownership and providing a timely and clear resolution Uncompromised Integrity: We show respect and integrity to our customers, partners and each other in all that we do and at all times, even when no one is watching.

Unwavering Commitment: We are committed to our customers, each other and our Hilldrup values with steadfast resolve. Fearless Communication: Let your voice be heard and listen! Infectious Positivity: People want to be around and do business with people who are positive and happy. There are two ways to look at every situation – we focus on the positive side.

Purposeful Agility: Flexibility is the key in developing long-term business success. But we do it with purposeful planning.

REQUIRED SKILLS

/ABILITIES: Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate.

Ability to act with integrity, professionalism, and confidentiality. Thorough knowledge of employment-related laws and regulations. Proficient with Microsoft Office Suite or related software. Adept regarding the use of technology. Understanding of business acumen. Ability to effectively develop and maintain working relationships with internal and external customers.

Commitment to highest ethical practices. Thrives in a fast-paced office environment.

Qualifications

Required Education: Two years of college and/or equivalent experience. Required Experience: One to two years of general office experience, preferably in the moving and storage, commercial or logistics industries. One to three years of supervising and/or directing teams preferred. Primary Work Location: Works in an office environment.

Physical Demands: Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. Why Hilldrup? Competitive salary with performance-based incentives.

Comprehensive benefits package, including health, dental, and retirement plans. Opportunities for career growth and development. A supportive and collaborative work environment. Be part of a company with a legacy of excellence in the moving and logistics industry. Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Incumbents offered this position must successfully complete a background and drug test to continue with employment.