Workplace Solutions Coordinator

Job Summary

You will oversee all aspects of the move process—from the initial order through successful delivery. You'll serve as the primary point of contact for customers, ensuring a smooth and professional experience.

Your role

requires frequent interaction with United Van Lines agents, national account representatives, customers, and internal staff, including operations and sales, to align logistics and services. You’ll be responsible for receiving and updating move orders from account representatives and prospects through various channels.

You’ll work closely with both origin and destination agents, adjusting registrations as needed and confirming all details, such as crew assignments, scope changes, and delivery timelines. Coordinating services like (Estimated Time of Arrivals) ETAs and destination support is a key part of your daily responsibilities. You’ll also prepare required reports and correspondence and make occasional site visits to build and maintain strong client relationships.

In this role, you're expected to identify potential issues early and take the initiative to resolve them efficiently, keeping customers and internal stakeholders informed every step of the way. After-hours support for your assigned accounts may also be required. You’ll maintain active files, manage logistics across service lines including air cargo and trucking, and stay flexible to support evolving business needs.

Supervisory Responsibilities: None Key Duties and Responsibilities Manage the complete move process from initial order placement through final delivery Serve as the primary point of contact for customers, ensuring a smooth and professional experience throughout Maintain active files and track logistics across multiple service lines, including air cargo and trucking Work closely with both origin and destination agents to coordinate move details Keep customers and internal stakeholders informed at every stage of the process Receive and update move orders from account representatives and prospects via multiple channels Adjust registrations as needed and confirm key details, including crew assignments, scope changes, and delivery timelines Proactively identify potential issues and take initiative to resolve them efficiently Provide after-hours support for assigned accounts as needed Required Experience/Skills: Education/Work Experience High school diploma or equivalent One to two years customer service experience Skills Excellent verbal and written communication skills.

Excellent interpersonal skills with good negotiation tactics. Ability to create and implement sourcing strategies for recruitment for a variety of roles. Proactive and independent with the ability to take initiative. Excellent time management skills with a proven ability to meet deadlines. Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.

Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems. Proficient with Microsoft Office Suite or related software. PHYSICAL REQUIREMENTS: Ability to sit and work at a computer for extended periods, including frequent keyboarding, data entry, and use of multiple software systems.

Ability to communicate verbally and listen effectively during frequent phone calls, meetings, interviews, and interactions with customers, candidates, agents, and internal staff. Ability to move around an office and attend off-site locations, including occasional site visits, recruiting events, career fairs, and client meetings.

Ability to stand and walk for extended periods when attending career fairs, recruiting events, site visits, or other business activities. Ability to lift, carry, or transport light materials, such as recruiting materials, documents, files, laptops, or event supplies, as needed (e.g., up to approximately 20–25 pounds).

About Hilldrup Hilldrup is one of the largest and most honored agency groups in the entire industry, operating facilities in Virginia, Maryland, North Carolina, South Carolina, Georgia and Florida. Comprised of over 500 employees, Hilldrup moves professionals, families and businesses domestically and internationally as well as provides logistics and workplace solutions services to meet the needs of its clients, which includes Fortune 100 companies, federal government agencies, universities and hospitals.

Among the over 500 employees at Hilldrup, it is not uncommon to meet someone who has been with the company 10, 20 or even 30 years. Hilldrup is an award-winning workplace where employees feel valued, are encouraged to grow professionally and are empowered to build lasting careers. Our values are very important to the organization as they guide our employees and company in all that we do each day.

Our values include Empowered Accountability, Uncompromised Integrity, Unwavering Commitment, Fearless Communication, Infectious Positivity, and Purposeful Agility. For more information about Hilldrup, click here: hilldrup.com/about-us/. For information about our benefits, click here: hilldrup.com/benefits/. Hilldrup is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities