Used Department Customer Care Associate

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC Super. Store and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today! This role is responsible for providing essential post-order and trade-in support to customers and internal teams within the Used Department.

Responsibilities

Address customer inquiries related to order status, modifications, returns, and exchanges, primarily via chat and email. Trade-In Support: Assist customers with Used Trade-In inquiries, including quote status and resolution of payment-related issues, across phone, email, and chat. Internal Support: Process internal requests such as order cancellations/modifications, conduct product research, facilitate parts fulfillment, and ensure timely customer follow-up.

In-Store Return Processing: Authorize and process in-store returns.

Qualifications

A minimum of two (2) years of experience in a customer service environment. Communication Skills: Demonstrated proficiency in written and verbal communication, with an emphasis on clarity, professionalism, and interpersonal effectiveness. Problem-Solving: Ability to effectively listen, analyze, and resolve customer issues.

Team Collaboration: A collaborative approach, with the ability to work effectively within a team and interact professionally with customers in various channels. We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.