Owner Liaison Coordinator

The Owner Liaison plays a pivotal role in NISADE's Property Management Department. It is to establish and maintain a long-term relationship with each owner of a NISADE property. The Owner Liaison is the first point of contact for all owners of NISADE properties and operates as the primary point of contact for all matters specific to each owner.

1. Owner Relations & Communication Provide support in handling property owner inquiries and coordinating follow-up actions when required Build and maintain positive relationships with all property owners, including rental and private owners. Coordinate owner feedback and work with relevant departments to ensure issues are resolved.
2. Owner Stay & Reservation Coordination Coordinate owner reservations and stays, including housekeeping, maintenance, and special requests. Work with operation teams to ensure properties are prepared to luxury standards before owner arrivals. Address and resolve any issues before arrival to ensure a seamless owner experience.
3. Property Maintenance & Asset Management Support Coordinate and follow up on owner-reported property and maintenance issues. Work with internal teams to ensure owner properties are maintained to company standards. Assist with annual property inspections and share inspection reports with owners. Obtain and present quotations for repairs, maintenance, and property improvements requiring owner approval.
4. Administration & Record Management Maintain accurate and up-to-date owner records and documentation. Prepare, distribute, and file owner-related documents and communications. Ensure compliance with company policies and confidentiality requirements.
5. Financial & Reporting Support Coordinate the distribution of monthly owner statements and reports. Assist with owner inquiries related to statements and property financial information. Support tax-related communications and documentation requirements.
6. General Responsibilities Support departmental projects and process improvement initiatives. Perform other duties as assigned by the Owner Liaison Team Leader or Manager. 【Scope of Change: Duties may be changed as determined by the company】 Employment Type : 1 year Fixed-Term Contract Probationary Period : 3 months (Same conditions apply) Contract Renewal : Applicable Reason for Renewal : Employee's work performance and attitude Company's business demands Permanent Employment System : Applicable ​ Work Location : Kutchan Office or Sapporo Office (with regular business trip to Kutchan expected for those based in Sapporo) Scope of Change: work location may be changed as determined by the company For employees based in Sapporo, the work location will be temporarily adjusted due to an office relocation : July 1 – July 31: Remote work from home From August 1: Work will commence at the new office (Odori Nishi 7-chome 2-13, Chuo-ku, Sapporo) Working Hours: Shift-based (8 hours a day, Generally 5 days a week) 09:00~18:00 Private Vehicle Commuting : Kutchan Office: Permitted (Commuting allowance available, Based on separately established provisions) Sapporo Office: Not permitted. Commuting allowance available if using public transportation. (based on separately established provisions) Measures to prevent passive smoking : Indoor smoking prohibited Reemployment program for retired employees : Yes (up to 65 years old) Salary Increase : Yes Overtime : Yes (monthly average is 10 hours) Article 36 Agreement: Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected) Days off : Two days off per week Other Leave and time off: Annual leave (10 days to be given after 6 months) Bereavement leave (subject to separate regulations) Personal sick leave (5 days granted annually) Maternity leave (male employees have taken leave) Childcare leave (male employees have taken leave) Requirements Experience Must-have: Experience in managing multiple tasks and projects, preferably within customer service, or administrative support roles Preferred: 3 years’ working experience in any field. Experience in owner relations or hospitality Education and Qualification Must-have: Eligible for working visa in Japan Valid Driver’s License Preferred: Japanese driving license is ideal Skills Must-have: Strong communication and teamwork skills. Good problem-solving and organizational skills. Excellent attention to detail and accuracy. Good organizational and time management abilities. Ability to prioritize and manage multiple responsibilities effectively. Language Skill Must-have: Business level or above in Japanese Business level or above in English Competencies Must-have: Proactive, reliable, and willing to take ownership of tasks. Committed to providing excellent service.

Benefits

Salary package/benefits 3.1 - 3.8m yen/year value contract package Recreation Allowance (Based on separately established provisions) Health Insurance,. Employees’ Pension insurance. Employment Insurance. Workers’ compensation insurance Staff Trips (Based on company performance) Company Events Bonus Scheme (based on company performance)