Receptionist (Red Bluff Pet Resort)

RESORT RECEPTIONIST (Part time Weekend) Saturdays and Sundays are a must! The receptionist's primary duty is greeting clients and scheduling boarding reservations, communicating add-ons/promotions, answering phone calls and performing various administrative tasks.

ESSENTIAL DUTIES

& RESPONSIBILITIES Provide top-notch customer service and ensure that clients feel welcome and comfortable in our resort Be attentive to client and guest needs Answer phone calls from clients with a smile and ensure that all clients receive the highest level of hospitality Check-in guest upon arrival Provide client education Assist in cleaning the resort, including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, and exam rooms.

Process payments and close out boarding visits Call and/or send reminders for vaccinations required when boarding. Properly manage the resorts filing system Relay updates on guest that are boarding to clients.

QUALIFICATIONS

High School Diploma or G.E.D. At least 1 year of customer service or job-related experience Spanish speaking a plus Pet industry experience a plus Basic math skills Must be able to communicate effective verbally and in writing. Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.

OTHER SKILLS: Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected. Pay is dependent on pet industry and job-related experience.