Veterinary Clinic Receptionist (Richey Animal Clinic)

VETERINARY CLINIC RECEPTIONIST (Full-Time) The receptionist's primary duty is interacting with clients and coordinating communication between doctors, veterinary technicians and clients.

ESSENTIAL DUTIES

& RESPONSIBILITIES

• Provide top-notch customer service and ensure that clients feel welcome and comfortable in our clinic
• Be attentive to client and patient needs
• Manage the appointment schedule and keep client and patient flow running smoothly
• Answer phone calls from clients with a smile and ensure that all messages get to the appropriate staff member
• Check-in clients upon arrival
• Monitor client flow from check-in to discharge
• Provide client education
• Assist in cleaning the hospital, including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, exam rooms, and kennels if needed
• Process payments and close out client visits
• Generate a list and call and/or send reminders for post-operative and treatment checks and vaccinations
• Maintain proper documentation in the patient's medical record
• Properly manage the clinic's filing system
• Relay appropriate information to/from clients to doctors and/or management.

QUALIFICATIONS

• High School Diploma or G.E.D.
• At least 1 year of customer service or job-related experience
• Spanish speaking preferred
• Pet industry experience a plus
• Must be able to safely lift 30 pounds
• Basic math skills
• Must be able to communicate effective verbally and in writing.
• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program. Knowledge of Impromed Infinity a plus. OTHER SKILLS: Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected. Pay is dependent on pet industry and job-related experience.