Manager Housekeeping

Duties & Responsibilities: Oversee daily housekeeping operations to ensure guest rooms, offices, and back-of-house areas meet established cleanliness, presentation, and service standards. Plan, assign, and supervise team workloads based on occupancy, staffing levels, productivity expectations, and operational needs. Conduct regular inspections of guest rooms and assigned areas to ensure quality and brand standards are consistently maintained.

Coordinate closely with Front Office to ensure timely room readiness, including priority rooms, VIP arrivals, early arrivals, and special requests. Manage daily, periodic, and deep-cleaning schedules and coordinate maintenance requirements with Engineering. Supervise, coach, train, and develop housekeeping team members while monitoring attendance, productivity, conduct, and performance.

Prepare departmental schedules, maintain appropriate staffing levels, and effectively manage overtime and labor costs. Manage housekeeping supplies, amenities, linen, chemicals, and equipment, including inventory controls, par levels, storage, and usage. Assist with departmental budgeting, forecasting, purchasing, expense management, and cost-control initiatives.

Respond promptly and professionally to guest concerns and cleanliness-related complaints and ensure appropriate corrective action is taken. Ensure compliance with company policies, brand standards, health and sanitation requirements, workplace safety procedures, and chemical-handling guidelines. Conduct departmental meetings, pre-shift briefings, training sessions, coaching, and performance discussions as required.

Participate in recruitment, onboarding, performance management, and employee development. Maintain accurate departmental records, reports, inspection documentation, schedules, and inventory records. Monitor departmental quality, service, and productivity results and implement corrective action where standards are not achieved.

Promote a positive, safe, respectful, and productive work environment. Collaborate with operational departments to support occupancy demands, group arrivals, special events, property initiatives, and overall guest satisfaction. Provide visible, hands-on leadership during high-occupancy periods and other critical operational situations.

Perform other related duties as assigned by senior management.

Qualifications

Associate’s or Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a related field preferred. Significant relevant experience can substitute for formal education. Minimum of three years of progressive housekeeping experience, including at least 2 years in a supervisory or management role.

Previous experience in a resort or luxury hotel property is preferred. Demonstrated knowledge of housekeeping operations, including guest room cleaning, public area maintenance, room inspections, deep-cleaning programs, linen control, laundry operations, and inventory management. Strong leadership and people-management skills, with experience coaching, developing, scheduling, and managing performance within a diverse team.

Knowledge of departmental budgeting, labor productivity and inventory control. Strong understanding of health, sanitation, workplace safety, chemical handling, and proper use of cleaning equipment and materials. Excellent organizational, communication, problem-solving, and decision-making skills. Strong attention to detail and commitment to maintaining high cleanliness, presentation, and guest-service standards.

Ability to effectively collaborate with Front Office, Engineering, Laundry, Security, Human Resources, and other operational departments. Proficiency in Microsoft Office and familiarity with hotel property-management, housekeeping, or workforce-management systems preferred. Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on business needs.

Ability to perform regular property and room inspections and meet the physical demands associated with a fast-paced resort environment. Working Conditions: Required to regularly work shifts; inclusive of overnight shift, weekends and holidays Required to work efficiently and effectively in a fast- paced, high pressure environment External (outdoor) and internal work environment Physical Requirements: Ability to walk and climb stairs constantly and stand for prolonged periods of time.

Ability to lift and adjust furniture items. Ability to life up to 50 lbs