Job description
WHY WORK AT HIGGSFIELD AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $500M in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools.
Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like. WHO WE ARE LOOKING FOR Everyone at Higgsfield is an A-player. We’re looking for teammates who bring:
- High IQ, energy, and agency.
- Extreme autonomy and ownership.
- The ability to move fast, experiment constantly, and learn even faster.
- Resilience under pressure and readiness for an always-on environment.
- A balance of empathy, judgment, and community intuition.
- The drive to raise the standard for the entire team, not just yourself. WHAT YOU WILL WORK ON
- Responding to user questions quickly, clearly, and accurately.
- Solving product-related issues and guiding users through steps with clarity and empathy.
- Identifying bugs, unusual cases, or refund requests and escalating them via workflows.
- Following internal policies and using automation tools to keep response times fast.
- Maintaining a professional, friendly, and helpful tone in every interaction. YOUR MUST HAVES
- Excellent written English (C1).
- Experience in customer support, moderation, or live chat (1+ year must-have).
- Strong communication skills and ability to stay calm under pressure.
- Fast learner: you can quickly understand new tools, products, and workflows.
- Attention to detail and reliability in handling multiple conversations at once.
- A-player mindset: ownership, consistency, and a desire to make users happy. NICE TO HAVES
- Experience in tech, SaaS, or AI-related products.
- Familiarity with Zendesk, Intercom, or other support systems.
- Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc).
- Previous work in a startup or high-speed environment. THE DEAL
- Shift schedule 2/2.
- Competitive salary in USD.
- Preferably on-site in Almaty (remote possible).
- Full-time position, part of a world-class team.