Warranty Administrator

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Qualifications

Candidates should possess skills in Warranty Administration, including processing claims, reviewing repair orders, and understanding manufacturer guidelines. Candidates should possess strong Customer Service and Customer Satisfaction skills to support positive interactions with guests and internal teams. Candidates should possess effective Communication skills, both written and verbal, for working with service staff, management, and external partners.

Candidates should possess Computer Literacy skills, including proficiency with dealership management software, warranty portals, and basic office applications. Additional beneficial qualifications include attention to detail, strong organizational and time-management abilities, and comfort working in a fast-paced environment.

Prior experience in automotive service, warranty processing, or dealership administration is preferred but not strictly required. High school diploma or equivalent required; additional training or coursework in automotive service or business administration is a plus. HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.