Service Business Development Representative

NOW HIRING: SERVICE BDC REPRESENTATIVE

Lunghamer Automotive Group is looking for an experienced Service BDC Representative to join our growing team.

We are looking for someone who understands the automotive service BDC environment and knows how to turn customer conversations into appointments while delivering an excellent customer experience.

This is a great opportunity for an experienced BDC professional who is organized, driven, comfortable on the phones, and understands the importance of consistent follow-up.

Responsibilities:

Handle a high volume of inbound and outbound service calls

Schedule and reschedule service appointments

Follow up with customers on declined services and recommended maintenance

Conduct service retention and overdue maintenance follow-up

Respond to customer texts, emails, and online service inquiries

Make proactive outbound calls to generate service appointments

Maintain accurate notes, appointments, and customer information in the CRM

Work closely with service advisors and management

Meet daily activity and appointment goals

Provide professional and consistent follow-up throughout the customer experience

What We’re Looking For:

Previous automotive Service experience preferred

Experience scheduling automotive service appointments

Strong outbound calling and appointment-setting skills

Knowledge of dealership service processes and terminology

CRM and dealership software experience

Excellent phone, text, and written communication skills

Ability to manage a high volume of customer interactions

Strong follow-up and organizational skills

Goal-oriented and motivated by results

Dependable with a strong work ethic

Positive attitude and ability to work as part of a team

Join Lunghamer Automotive Group

Our BDC continues to grow and evolve, and we are looking for experienced people who can help us take our customer experience and our BDC to the next level.

If you have automotive Service BDC experience, know how to build rapport with customers, and understand that great follow-up drives appointments and retention, we want to talk to you.

Apply today to join Lunghamer Automotive Group!