Service Business Development Representative

About Power Ford Power Ford is a leading automotive dealership in Albuquerque, New Mexico, recognized as New Mexico’s premier dealership with multiple Cars.com Ford Dealer of the Year awards and Best of the City honors. We are committed to delivering outstanding customer experiences through innovation and excellence.

Position Summary

We are looking for a motivated and customer-focused Service Business Development Representative to join our Business Development Center (BDC) team. This full-time role involves managing online and phone leads, assisting customers with inquiries, scheduling appointments, and supporting sales growth through effective lead management.

Key Responsibilities

Respond promptly and professionally to inquiries about vehicle availability, pricing, and features via internet and phone. Schedule sales and service appointments while maintaining clear communication with customers and team members. Manage lead tracking and maintain detailed customer records using the CRM system. Follow up with potential customers to convert leads into confirmed sales opportunities and appointments.

Collaborate with Sales, Marketing, and Service departments to support promotional efforts and increase online engagement. Stay informed about inventory, pricing, vehicle features, and available incentives. Meet or exceed monthly goals related to appointments, conversions, and customer satisfaction. Provide feedback to management on customer trends, digital engagement, and lead quality.

Adhere to Power Ford’s standards of professionalism, integrity, and exceptional customer care. Participate in ongoing training about Ford products, technologies, and e-commerce tools. Job Details Salary: From $30,000 to $80,000 a year, including hourly pay plus performance-based bonuses or commissions Job Type: Full-Time Location: Power Ford – 1101 Montaño Rd NE, Albuquerque, NM 87107 Working Conditions Primarily office and phone-based work involving extended periods of computer and phone use.

May require occasional weekend or evening shifts. Fast-paced, performance-driven environment focused on teamwork and customer satisfaction.

High school diploma or equivalent; college degree or relevant coursework preferred. Experience in automotive BDC, sales, customer service, or call center environments preferred. Excellent written and verbal communication skills. Proficiency with CRM systems, email, and digital marketing tools. Strong organizational skills with close attention to detail.

Positive and energetic attitude with a professional phone presence. Ability to multitask effectively in a fast-paced environment. Reliable, self-motivated, and goal-oriented work ethic. Valid driver’s license with a clean driving record.

WHAT WE OFFER

Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace .

We Would Really Like To Hear From You!