Client Experience Lead

Home Instead is a leading provider of high-quality home care, supporting people to live independently in their own homes. We pride ourselves on delivering person-centred care and building strong, trusted relationships with our clients and their families. As a Client Experience Lead, you will be the main point of contact for allocated clients, ensuring they receive a high-quality, personalised service.

You will conduct service reviews, manage and update care plans, support care professionals, and proactively address any concerns to maintain excellent client satisfaction. Experience within the care sector Supervisory or coordination experience preferred Experience with care planning and medication (MAR charts) Good IT skills and confidence using care systems Full UK driving licence and access to a vehicle required Participation in an on-call rota (evenings/weekends) required Enhanced DBS check required Opportunities for training and development