Loss Mitigation Rep

The Loss Mitigation Representative proactively manages delinquent and at-risk auto loan accounts on behalf of Credit Union of Texas, with the goal of preventing repossession where possible, protecting CUTX's collateral position when not, and resolving bankruptcy, charge-off, and legal-recovery matters in a manner consistent with state and federal law and CUTX member values.

The role combines member-facing negotiation, skip tracing, repossession placement and oversight, bankruptcy administration, third-party agency management, and post-charge-off recovery, and uses CUTX-approved AI and analytics tools to prioritize accounts, recommend workout options, and support documentation.