Network Specialist - Customer Outreach

Overview

Blue. Water Federal is seeking a Network Specialist- Customer Outreach to support DISA operations in the Columbus, OH area. As the Network Specialist, you will be responsible for initial customer interactions and follow through of service orders.

Responsibilities

Initial customer interactions and follow through of service orders. Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request. Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry. Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.

Qualifications

Must have an active Secret clearance or interim Secret. 2+ years of military experience in communications or a related technical field, 2+ years in an accredited technical training program with at least 1 year of experience in communications or a related field, or 2+ years of experience in communications or a related technical field.

Must be able to work the swing shift (2pm-10pm) Blue. Water Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law.

Blue. Water Federal is a VEVRAA federal contractor and we request priority referral of veterans. We offer a competitive health and wellness benefits package, including medical, dental, and vision coverage. Our competitive compensation package includes generous 401k matching, employee stock purchase program, and life insurance options, and time off with pay.

Salary range: 50-55K Initial customer interactions and follow through of service orders. Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request. Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry. Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.

Must have an active Secret clearance or interim Secret. 2+ years of military experience in communications or a related technical field, 2+ years in an accredited technical training program with at least 1 year of experience in communications or a related field, or 2+ years of experience in communications or a related technical field.

Must be able to work the swing shift (2pm-10pm) Blue. Water Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law.

Blue. Water Federal is a VEVRAA federal contractor and we request priority referral of veterans. We offer a competitive health and wellness benefits package, including medical, dental, and vision coverage. Our competitive compensation package includes generous 401k matching, employee stock purchase program, and life insurance options, and time off with pay.

Salary range: 50-55K