Founder’s Office - Associate Manager/Manager

About the Role

ekincare is one of India's leading corporate health benefits platforms, trusted by 1,000+ companies to deliver healthcare to 2 Mn+ lives across 500+ cities. Our CBO, Dr. Noel Coutinho, leads the business agenda, including the Customer Success team that keeps those clients healthy and growing. In this role you'll work directly with him: making sure he sees the full picture through clear metrics, driving his priority projects, and working across teams to get his agenda delivered.

It's a founder's office role: high trust, high visibility, and real ownership from day one. Position Founder's Office

• Associate Manager/Manager Location Hyderabad Reporting to CBO Function Founder's Office Requirements What You'll Do Own the CS metrics view
• Track retention, renewals, adoption, NPS and escalations, and give the CBO a clear picture. Turn data into decisions
• Analyse trends, find root causes and bring recommendations, not just reports. Execute the CBO's priorities
• Turn priorities into plans with owners and timelines, and drive them to closure. Drive strategic projects
• Own special projects with the CBO end to end, from scoping to impact. Work across teams
• Align Ops, Sales, Product, Engineering and HR around the CBO's agenda. Run the operating rhythm
• Reviews, MIS, leadership meetings, action trackers and follow-ups that don't slip. Support CS leadership
• Help the CS management team with account health, reviews and escalations. Build leadership material
• Write crisp decks, updates and notes for leadership and client reviews. Fix problems early
• Spot gaps in processes before they become issues, and close them.

What We're Looking For

2–4 years in consulting, business analysis, founder's office, strategy or business ops, ideally in a high-growth startup. Strong data analysis: Excel / Sheets and dashboards; SQL is a plus. Structured problem solving: you break messy problems down and find what matters Good to have: exposure to B2B SaaS, health-tech or customer success.

A go-getter. You chase things to closure without being asked twice. Stakeholder management: you can align senior leaders and teams without formal authority. Clear, crisp communication, written and spoken, with sound judgment and discretion. Hands-on with AI tools to analyse, build and move faster.

Benefits

• Be part of a high-growth, Series B-funded startup with patented technology
• Work at the forefront of health-tech innovation, trusted by 1000+ companies
• Flat hierarchy, fast-fail-fast-learn culture
• Attractive compensation with performance-based incentives and ESOPs
• 360-degree appraisal process and direct exposure to top management
• Comprehensive medical benefits, plus fitness perks (Gym, Yoga, Zumba, and more)