Weekend Concierge

Position Summary: We are seeking a dependable and service-oriented Concierge to support our Assisted Living and Memory Care community. This role serves as the first point of contact for residents, families, visitors, and staff, helping create a welcoming, safe, and well-coordinated environment. Flexibility is essential, as shifts may vary based on staffing needs, including evenings, weekends, and holidays.

Shifts Needed:

Weekends: 9am-5:30pm

Key Responsibilities:

• Greet residents, visitors, and staff in a warm, professional manner

• Answer and direct phone calls; manage inquiries efficiently

• Monitor building entry/exit

• Assist with resident requests

• Handle incoming/outgoing mail and deliveries

• Communicate effectively with care staff regarding resident needs or concerns

• Maintain front desk organization and ensure a clean, presentable lobby area

• Respond calmly and appropriately in urgent or emergency situations

Qualifications:

• High school diploma or equivalent required

• Previous experience in customer service, hospitality, healthcare, or senior living preferred

• Strong communication and interpersonal skills

• Comfortable working with seniors, including individuals with memory impairment

• Ability to multitask and remain composed in a dynamic environment

• Basic computer skills (email, scheduling systems, phone systems)

• Reliable and flexible availability

Preferred Attributes:

• Compassionate, patient, and respectful demeanor

• Strong problem-solving skills and attention to detail

• Team-oriented with a willingness to assist across departments

Working Conditions:

• Primarily desk-based with occasional walking throughout the community

• May involve holiday coverage

• Interaction with residents in assisted living and memory care settings