Learning & Development Manager

Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.

Villa Nautica is seeking a dynamic, passionate, and experienced Learning & Development Manager to lead the resort’s training and development initiatives. The successful candidate will play a key role in enhancing team member capabilities, strengthening service standards, and fostering a culture of continuous learning and professional growth to deliver exceptional guest experiences.

Key Responsibilities

Develop, implement, and oversee the resort’s annual Learning & Development strategy and training calendar in alignment with business objectives and operational requirements. Identify training needs through Training Needs Analysis (TNA), performance evaluations, guest feedback, and departmental consultations. Design and deliver engaging training programs covering service excellence, hospitality standards, leadership development, communication, guest engagement, and operational skills.

Coordinate and facilitate orientation and induction programs for new team members to ensure a smooth onboarding experience. Develop and implement departmental training plans in collaboration with Heads of Departments to address operational and service-related training needs. Conduct regular training sessions, workshops, coaching, and on-the-job training to enhance team member performance and productivity.

Drive the implementation of brand standards, resort service culture, grooming standards, and guest experience initiatives through structured training programs. Maintain accurate training records, attendance, assessments, certifications, and departmental training reports. Ensure compliance with applicable employment regulations, workplace safety requirements, food safety standards, and other mandatory training requirements.

Support talent development, succession planning, and career growth initiatives. Coordinate external training programs, professional certifications, and development opportunities where required. Manage the training budget and promote a culture of continuous learning and improvement. Bachelor’s degree or diploma in Human Resources Management, Hospitality Management, Training & Development, or a related field.

Minimum of 3–5 years of relevant experience in Learning & Development or Training, preferably within a luxury hotel or resort environment. Previous experience in a supervisory or managerial training role is highly desirable. Strong knowledge of hospitality service standards, training methodologies, competency development, and performance evaluation.

Experience in developing training materials, facilitating workshops, and delivering effective learning programs. Excellent communication, presentation, interpersonal, and organizational skills. Strong leadership, coaching, problem-solving, and team management abilities. Proficiency in Microsoft Office applications and training documentation.

Fluency in English is essential; additional languages are an advantage. Leadership and people development Training facilitation and presentation Service excellence and guest experience Coaching and mentoring Training needs analysis and evaluation Communication and interpersonal effectiveness Planning, organization, and time management Creativity and continuous improvement Team collaboration and relationship building