Compliance Specialist

Job Details: Job Location: Corporate Office

• Cleveland, OH, Salary Range: Undisclosed, Position Summary The Compliance Specialist is responsible for ensuring adherence to card network rules, regulatory requirements, and internal policies within a payment processing environment. This role will lead responses to card brand violation programs and monitor merchant compliance.

Key Responsibilities

Monitor compliance with card network rules (Visa, Mastercard, Amex, Discover), including dispute and fraud monitoring programs Manage and respond to card brand violations, including: Visa VIRP Mastercard BRAM Draft and submit remediation plans, representment strategies, and compliance responses within required SLAs Conduct merchant reviews and ongoing due diligence (KYC/KYB) to identify high-risk or non-compliant activity Investigate alerts related to potential compliance violations through website monitoring Monitor and review retroactive MATCH alerts Maintain detailed documentation of violations, responses, and remediation efforts for audit and regulatory review Support internal and external audits, including evidence gathering and control validation Assist in updating compliance policies and procedures aligned with evolving card brand and regulatory requirements Qualifications 2–5 years of experience in payments, compliance, or risk management within a merchant acquiring environment Strong working knowledge of card network monitoring programs and thresholds (Visa, Mastercard) Experience responding to card brand violations and managing remediation plans Familiarity with PCI DSS, AML/BSA, and OFAC requirements Strong analytical and investigative skills with high attention to detail Ability to manage sensitive data in accordance with privacy and security standards Preferred Qualifications Experience with chargeback management platforms and fraud monitoring tools Experience interacting directly with card brands or sponsor banks Knowledge of merchant vertical risk profiles and prohibited/restricted categories Key Competencies Card network rule interpretation and application Regulatory compliance and risk mitigation Data analysis and trend identification Written communication (formal responses to card brands and partners) Cross-functional collaboration under tight deadlines Qualifications: