Learning and Development Coordinator

Position Summary

The Learning & Development Coordinator provides administrative, training, and operational support to the Senior Manager of Team Development & Standards. This role is responsible for coordinating training activities, maintaining learning materials, supporting process and technology implementations, documenting procedures, participating in system testing, and assisting with company-wide initiatives and events.

The successful candidate will help ensure training content, operational procedures, and learning programs remain accurate, effective, and aligned with organizational standards.

Key Responsibilities

Training Coordination & Administration Coordinate training schedules and logistics for new hires and existing employees. Maintain training records, materials, and documentation. Support the development and delivery of learning programs and training initiatives. Assist with onboarding and ongoing employee development activities.

Ensure training content remains accurate, current, and aligned with company standards. Learning Content Development Create and update training presentations, job aids, process guides, standard operating procedures (SOPs), assessments, and related learning materials. Review learning content according to established review schedules.

Maintain version control and document integrity for all training resources. Process & Technology Support Assist in the implementation of new processes, procedures, and systems. Participate in user acceptance testing (UAT) and operational workflow testing. Document testing results and prepare summaries for leadership review.

Update training materials and procedural documentation following process or system changes. Standards & Documentation Develop and maintain process documentation, SOPs, and operational standards. Ensure documentation reflects current business practices and compliance requirements. Support efforts to improve consistency, efficiency, and knowledge sharing across teams.

Event & Project Support Support company training events, meetings, and employee development initiatives. Research and obtain estimates for event-related expenses and vendor services. Assist with project coordination and implementation activities as assigned by the Senior Manager of Team Development & Standards.

Qualifications

Preferred Experience 2-5 years of experience in training coordination, learning and development, administrative support, operations, or process documentation. Experience developing training materials and procedural documentation. Familiarity with Learning Management Systems (LMS) and Microsoft Office applications. Experience supporting software implementations, process improvements, or project coordination initiatives.

Key Skills Strong organizational and time-management skills. Excellent written and verbal communication skills. Attention to detail and document management discipline. Ability to manage multiple priorities and deadlines. Strong Microsoft Office skills, especially PowerPoint, Word, Excel, and Teams. Ability to work independently and collaboratively with cross-functional teams.