Customer Service Executive

Roles and Responsibilities Greeting clients and setting a positive office atmosphere Answering the phone from India and Australian offices from prospective and existing clients, taking messages, and redirecting calls to respective departments Canada & Australian Immigration PR Visa Client Guidance. Give clear and accurate information to while responding to the clients.

Provide updates to clients when enquired and work with the Australian team to resolve issues and escalate matters to the manager when required. Organising and maintaining files and records and updating them when necessary Overseeing the sorting and distribution of incoming mails Preparing outgoing mail items such as envelopes or packages Operating office equipment such as photocopier and printers Recording meeting minutes and agendas Performing an inventory of office supplies and order of need Requirements Minimum one year of relevant experience Must have a bachelor’s degree.

Excellent communication skills Basic computer knowledge, especially MS Office applications mandatory. Driven proactive and ability to problem solve.