Backend Support Associate

Title: Backend Support Associate Location : Noida Experience: 2-3 years Job Summary We are looking for a highly organized and detail-oriented Sr. Executive – Backend Support to support sales, dispatch, and customer coordination activities in a copper manufacturing environment. The candidate will be responsible for order processing, documentation, MIS reporting, inventory coordination, and ensuring smooth communication between customers and internal departments.

Required Qualifications- .Bachelor's degree in commerce, Business Administration, Marketing, or related field. MBA will be preferred.

Key Responsibilities

Sales & Order Management Process customer inquiries, RFQs, quotations, and sales orders. Coordinate with the sales team for order confirmations and follow-ups. Maintain customer records, pricing sheets, and product specifications. Track order status from receipt to dispatch and update customers accordingly. Production & Planning Coordination Coordinate with the production team regarding order schedules and delivery commitments.

Monitor production status and ensure timely execution of customer orders. Support planning activities by sharing order forecasts and customer requirements. Documentation & Reporting Prepare and maintain quotations, proforma invoices, sales orders, and other commercial documents related to sales activities. Generate daily, weekly, and monthly MIS reports related to sales, dispatch, and inventory.

Maintain accurate records of customer communications and transactions. Dispatch & Logistics Support Coordinate with logistics and dispatch teams for timely shipment of materials. Ensure dispatch documents such as E-way Bills, Invoices, Packing Lists, and Transport Documents are prepared accurately. Track shipments and provide delivery updates to customers.

Inventory & ERP Management Update and maintain data in ERP systems. Monitor stock availability of finished goods. Coordinate with stores and production teams regarding inventory requirements. Customer Coordination Handle customer queries related to orders, deliveries, product specifications, and documentation. Maintain strong relationships with existing customers through regular follow-ups.

Support complaint resolution by coordinating with Quality and Production departments. Payment Follow-ups against the invoices.