Account Manager

Responsibilities

Creating a positive onboarding experience for new clients. Manage daily activities and tasks for clients by Line Manager Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. Responding to clients' requests as they arise in real time Maintaining an accurate record of all necessary documents pertaining to the brand.

Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!) Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue Ensure that projects are completed on time and within budget.

Coach and support team members to help them meet departmental goals Take responsibility for the quality of work, the accuracy of the brief, and the team’s output Maintain weekly, fortnightly, and monthly reports Meeting clients to discuss strategy and report on progress Keep ahead of the industry’s developments and apply best practices to areas of improvement Maintain an orderly workflow according to priorities BECOME A PEOPLE’S PERSON!

Exhibit strong leadership skills and inspire your team members Stick to the client’s brief and the agreed process to deliver effectively Utilize your team’s productivity keeping the Scope Of Work and allocated budget Be all ears to Account Managers and mentors to get the best performance possible IMPROVE THE PROCESS! Relentlessly work on improving the internal processes while solving problems along the way COMMUNICATE AND COLLABORATE!

Manage all business communications Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief SKILLS WE DESIRE Develop and maintain existing client relationships. Excellent organizational and time management skills. Strong analytical and problem-solving skills.

Effective communication skills. A+ presentation skills (making PPTs included) Natural attention to detail Financial management and commercial acumen Advanced software skills including Word