Customer Service Representative (Work From Home)

Job Details: Job Location: Lexington Branch

• Weed. Man
• Lexington, KY, Position Type: Full Time, Education Level: Not Specified, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, Are you someone who enjoys helping people and solving problems? We are looking for a Customer Service Representative who thrives in a fast-paced environment and enjoys providing exceptional customer experiences. In this role, you will assist customers with service inquiries, resolve concerns, and support overall customer satisfaction. This is a great opportunity for individuals with strong communication skills, a positive attitude, and the ability to multitask. Supervisory Responsibilities: None What You'll Do: Provide outstanding customer service to both new and existing customers Answer a high volume of inbound calls in a professional and friendly manner Resolve customer questions, concerns, and service requests Coordinate with internal teams to ensure customer needs are met Maintain accurate customer records and documentation Identify opportunities to recommend additional services after customer concerns have been fully addressed Complete administrative tasks and data entry Support team performance goals and overall department success What We're Looking For: Excellent verbal and written communication skills Professional phone presence and strong customer service skills Ability to multitask and work in a fast-paced environment Strong problem-solving and time management skills Ability to work independently and collaboratively with a team Basic computer skills including Microsoft Office Prior customer service or call center experience preferred but not required​​​ Education: High School Diploma or GED required Work From Home Requirements: Reliable internet, minimum download speed of 10 Mbps and upload speed of 5 Mbps Designated, quiet workspace free from distractions Ability to sit and work at a computer for extended periods Additional Requirements: Compliance with all company policies and procedures Successful completion of a background check Why Join Our Team: Supportive team environment Opportunities for growth and development Stable and growing company Paid training This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Qualifications: