In Room Dining Supervisor

THE NOMAD WAY Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at No. Mad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm.

Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to No. Mad London OVERVIEW OF ROLE The In Room Dining Supervisor (IRD) Supervisor is responsible for monitoring the workflow of their team by assigning tasks, supporting colleagues, monitoring results, and reporting to management.

They contribute to the efficiency of the department by reviewing and constantly improving SOPs and setting attainable daily goals for their team.

WHAT WE OFFER

£750 Refer a Friend Scheme 50% Employee discount in F&B outlets Pension Scheme Complimentary family meal and quality coffee/hot drinks whilst on duty Growing team with great training and progression opportunity Straight shifts (no splits) Paid break and annual leave Good work/life balance Hotel discount Hilton discount Your birthday off (paid) after one year of service Great hotel discounts in all Hilton properties Private Health Care Guest Experience Stay Wagestream £20 Uber ride when finishing after 1am.

Main Duties & Responsibilities The main responsibilities of the In Room Dining Supervisor are summarised below, the list is not exhaustive: Assisting Managers in compiling staff rotas, dealing with leave requests and arranging cover when necessary Planning workloads, allocating tasks and monitoring progress of daily operations Arranging inventory and stock take monthly Briefing teams on new procedures, goals and news in collaboration with managers Maintaining health and safety standards Devising work schedules and implementing deadlines Ensuring that quality standards are upheld Assisting in conducting performance reviews by reporting performance to management Communicate with Kitchen team(s) to effectively create and evolve IRD operating procedures Be familiar with IRD opening/closing procedures including updating service notes Be familiar with IRD running procedures and flow of service Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.