Senior Host

THE NOMAD WAY Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at No. Mad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm.

Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to No. Mad London OVERVIEW OF ROLE Hosts are responsible for guiding our guests through our dining spaces. They must have an in-depth understanding of all venues, all bar and restaurant menus, and our cocktail programme. Hosts play a pivotal role in the flow of service and are in constant communication with the Host Supervisor, Servers, kitchen Servers, and management regarding table turns, guest requests, and the status of each table in the dining spaces.

They may also help to re-set tables and drive the flow of the dining room to ensure that we seat all guests on time.

WHAT WE OFFER

£750 Refer a Friend Scheme 50% Employee discount in F&B outlets Pension Scheme Complimentary family meal and quality coffee/hot drinks whilst on duty Growing team with great training and progression opportunity Straight shifts (no splits) Paid break and annual leave Good work/life balance Hotel discount Hilton discount Your birthday off (paid) after one year of service Great hotel discounts in all Hilton properties Private Health Care Guest Experience Stay Wagestream £20 Uber ride when finishing after 1am.

EXPECTATIONS The Senior Host is expected to:

• Be professional at all the times.
• Be a positive ambassador of The No. Mad throughout your professional career with us.
• Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
• To role model The No. Mad values, and bringing them to life through each and every interaction. MAIN DUTIES & RESPONSIBILITIES The main responsibilities of the Host are summarised below, the list is not exhaustive: Full and comprehensive knowledge of the Open. Table reservations system In-depth knowledge of each outlet within the venue including table capacities, procedures, and team dynamics Comprehensive understanding of both the company and the building’s history 100-level knowledge of all beverage menus 100-level knowledge of all food menus Be the face of the outlet by greeting and leading the guests to their appropriate table or bar seating. Facilitating all guest requests where possible and finding the “yes” where not possible. Aiding and assisting the Guest Relations team with any requests made by the guest and ensuring effective communication cross all departments. Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.